There you are in the engine room of your organisation trying to balance the demands of all those people around you. People that you need to try to get work through – each with their own agenda. Colleagues who you have to work with – in an ideal world you might not have chosen them. And then there is the boss! So, how do you manage upwards?
This course looks at the differing demands of all those people around you and gives highly practical approaches to managing conflict. It will show you how to improve your personal effectiveness, stop worrying, and help you to get a better work-life balance. It will make your life easier at work and tell you how you respond to stress – and what to do about it.
Who should attend • Anyone who wants to be better at their job • All those people who feel that they want to manage all the people around them
Why you should attend As some wise sage once said, “Life is not a dress rehearsal”. Therefore, since we spend so much time at work, why should others make that time such a nightmare? On this programme you will gain highly practical advice on how to get the best out of your staff, how to deal with work colleagues and manage conflict, as well as a whole gamut of ideas for managing your relationship with your boss. In fact, manage through the whole 360 degrees.
What the programme will cover • The management crisis in organisations • So, support staff that don’t support – and what to do about them • The four ‘A’ approach to managing conflict • How to be more effective at work – achieve more and leave earlier! • A dozen things to manage your business relationship with the boss • Stress. What drives you – and what to do about it.
Training Methodology This workshop will be highly participative and your seminar leader will present, guide and facilitate the learning, using a range of methods including discussions, case studies and exercises. Where appropriate, these will include real issues brought to the workshop by delegates. The workshop is backed-up with a full delegate workbook, visual aids, and case material where appropriate.
Workshop Duration Usually one day as a guide although some organisations have benefited from a two-half-day programme – sometimes split over a few weeks as issues that arise on the first day may take a few weeks to resolve internally. Be prepared to be flexible – we are!
Maximum Group Size Ideally, no more than 12 people per workshop but since this event is designed as an in house programme with your key people, it can be adjusted to accommodate your needs