Effective Interviewing Skills

Effective selection is an essential starting point for the retention and development of high calibre staff. But putting the wrong people in the wrong jobs can be damaging to clients, work teams and to the organisation’s performance – and to the individual concerned. However, once people have been selected there are plenty of other occasions where effective interviewing skills have a place in getting the best out of the interaction.
This highly practical one day workshop provides participants with a practical, systematic framework for selection, appraisal, and counselling – including disciplinary interviews – and an in-depth opportunity to develop their interviewing skills.
The approach will be practical with interview exercises and individual feedback and coaching.

Who will benefit
• Individuals who want to improve their interviewing skills.
• Groups of managers where interviewing people are a key requirement for success.

Why you should attend
This course stresses practical application. It gives guidelines on how to prepare and conduct highly effective interviews for recruitment and appraisal interviews, and to be far more precise about how to measure your own effectiveness.

What the programme will cover
• Job requirements and selection criteria
• Using tests and other pre-interview methods
• A systematic approach for objective interviewing
• Planning and conducting effective interviews
• Situational and behavioural questioning
• The special needs of appraisal interviewing
• Preparing and running the counselling interview
• The disciplinary process and running interviews

Training Methodology 
This workshop will be highly participative and your seminar leader will present, guide and facilitate the learning, using a range of methods including discussions, case studies and self-assessment exercises. Where appropriate, these will include real issues brought to the workshop by delegates.
The workshop is backed-up with a full delegate workbook, visual aids, and case material.

Workshop Duration
This popular programme is usually covered in one day although some organisations have benefited from a more comprehensive two-day programme – sometimes split over a few weeks as issues that arise on the first day may take a few weeks to resolve internally. Be prepared to be flexible – we are!

Maximum Group Size
Ideally, no more than 12 people per workshop but since this event is designed as an in-house programme with your people, it can be adjusted to accommodate your needs.
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