If you have to manage a group of people that have to deal with clients on a daily basis, then this course is for you. Clients don’t care how much you know until they know how much you care! Making sure that your people deliver exceptional client care will make all the difference to client loyalty – and the bottom line on the accounts.
Who should attend • Anyone who finds managing support staff a challenge from time to time. • All those people that want their staff to deliver exceptional client care
Why you should attend While sending your staff on client care course will make a big difference to their ability to deliver better client service – they may come back and make extra demands on you as their manager. So this course is the ideal solution to managing the client care function in your veterinary practice enabling them to make a difference.
What the programme will cover • How to manage client relationships • How to assure you provide the quality that clients want • Positive complaint handling • Easy steps in evaluation client service • Process mapping client service in your practice identifying how to add value where it counts • Putting client service right throughout your practice
Your tutor Mac Mackay has a wealth of practical experience of veterinary client care issues and co-authored The Veterinary Receptionist. He has looked at the marketing and delivery of professional services and has developed some innovative approaches to managing the client service function. His interactive presentation style makes his courses an enjoyable learning experience.