If you have to manage a group of people that have to deal with clients on a daily basis, then this course is for you. Clients don’t care how much you know until they know how much you care! Making sure that your people deliver exceptional client care will make all the difference to client loyalty – and the bottom line on the accounts.
Who should attend • Anyone who finds managing support staff a challenge from time to time. • All those people that want their staff to deliver exceptional client care
Why you should attend While sending your staff on client care course will make a big difference to their ability to deliver better client service – they may come back and make extra demands on you as their manager. So this course is the ideal solution to managing the client care function in your organisation enabling them to make a difference.
What the programme will cover • How to manage client relationships • How to assure you provide the quality that clients want • Positive complaint handling • Easy steps in evaluating client service • Process mapping client service in your organisation identifying how to add value where it counts • Putting client service right throughout your organisation
Training Methodology This workshop will be highly participative and your seminar leader will present, guide and facilitate the learning, using a range of methods including discussions, case studies and exercises. Where appropriate, these will include real issues brought to the workshop by delegates. The workshop is backed-up with a full delegate workbook, visual aids, and case material where appropriate.
Workshop Duration Usually one day as a guide although some organisations have benefited from a half or one day follow-up – usually split over a few weeks as issues that arise on the first day may take a while to resolve internally. Be prepared to be flexible – we are!
Maximum Group Size Ideally, no more than 12 people per workshop but since this event is designed as an in house programme with your key people, it can be adjusted to accommodate your needs.